Terms of service

Terms & Conditions

Gold Coast Factory Direct Website Terms and Conditions

1. Website Content

Gold Coast Factory Direct Pty Ltd may, at any time, add or remove content from this website without notice
Any information or content published on this website must be read subject to these Terms of Use.
Although Gold Coast Factory Direct Pty Ltd uses its best endeavours to confirm the accuracy of any information published on this website, you agree that Gold Coast Factory Direct Pty Ltd cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Gold Coast Factory Direct Pty Ltd or by manufacturers or suppliers changing product specifications without notice to Gold Coast Factory Direct Pty Ltd Online. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.
The information, materials and services in this website is provided for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via contact us.
Gold Coast Factory Direct Pty Ltd nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. You nor any other person may hold Gold Coast Factory Direct Pty Ltd liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.
Gold Coast Factory Direct Pty Ltd Online may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. Gold Coast Factory Direct Pty Ltd does not accept any responsibility in connection with your participation in activities conducted by any other party.

2. Your Use of the Website

You agree to use this website only for purposes that are permitted by these Terms of Use, any applicable law or regulation and/or generally accepted practices or guidelines.
You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.
You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
Gold Coast Factory Direct Pty Ltd may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.
Gold Coast Factory Direct Pty Ltd may in its sole discretion restrict your access to this website. If Gold Coast Factory Direct Pty Ltd does this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. Gold Coast Factory Direct Pty Ltd will not be liable to you or any third party for doing so.
As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.
Gold Coast Factory Direct Pty Ltd may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms of use, Gold Coast Factory Direct Pty Ltd may withdraw this website, or change or remove website functionality at any time without notice to you.

3. Intellectual Property Rights

The Gold Coast Factory Direct Pty Ltd logos are the intellectual property of Gold Coast Factory Direct Pty Ltd Retailing Pty Limited and used under limited license by Gold Coast Factory Direct Pty Ltd Online.
You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by Gold Coast Factory Direct Pty Ltd, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner. These intellectual property rights are protected by Australian and international laws and nothing in these Terms of Use gives you a right to use any of them.
Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. Gold Coast Factory Direct Pty Ltd makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.
You may view this website and its contents for personal and non commercial use only, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of Gold Coast Factory Direct Pty Ltd or, in the case of third party material, from the owner of the copyright in that material.
You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.
If you correspond or otherwise communicate with Gold Coast Factory Direct Pty Ltd, you automatically grant to Gold Coast Factory Direct Pty Ltd an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products.

4. Secure Data and Transmissions

Given the nature of the internet, Gold Coast Factory Direct Pty Ltd cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and Gold Coast Factory Direct Pty Ltd does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst Gold Coast Factory Direct Pty Ltd and its third parties take precautions to protect information, Gold Coast Factory Direct Pty Ltd does not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once Gold Coast Factory Direct Pty Ltd or its third party receives your transmission, Gold Coast Factory Direct Pty Ltd and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact us immediately.
You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither Gold Coast Factory Direct Pty Ltd nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.

5. Cookies

Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

6. Use of Your Information and Material

Gold Coast Factory Direct Pty Ltd appreciates any suggestions ("unsolicited ideas") you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of Gold Coast Factory Direct Pty Ltd. Gold Coast Factory Direct Pty Ltd may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

7. Privacy PolicyGC Factory Direct operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GC Factory Direct is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@gcfactorydirect.com.au or contact us at 9/203 Brisbane Road, Biggera Waters, QLD, 4216, AU

8. Disclaimer

Gold Coast Factory Direct Pty Ltd make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.
Gold Coast Factory Direct Pty Ltd do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, Gold Coast Factory Direct Pty Ltd disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.
The use of the information on this website is at your own risk. To the extent permitted by law, Gold Coast Factory Direct Pty Ltd exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, Gold Coast Factory Direct Pty Ltd limit their liability to the re-supply of the relevant information or services.
You agree to indemnify Gold Coast Factory Direct Pty Ltd and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

9. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of Queensland, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect. If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Gold Coast Factory Direct Pty Ltd makes no representations that the content of this website complies with the laws of any country outside Australia.

10. General

These Terms of Use may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms of Use will represent an agreement by you to be bound by the Terms of Use as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms of Use will survive. Reference to "website" includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).

11. Restricted Goods

Restricted Goods means goods subject to restrictions of sale including products such as, but not limited to knives, scissors, axes and spray cans.
If any product ordered by you contains Restricted Goods, you warrant that you are of legal age and capacity as required by law, to purchase these goods in the State or Territory in which you are purchasing and / or reside.
It is your obligation to know the legal requirements that apply specifically to your Local, State or Territory when purchasing, carrying and or possessing Restricted Goods.
To the extent permitted by law, Gold Coast Factory Direct shall not be held liable for any infringement of any law with respect to you purchasing, carrying and or possessing Restricted Goods.
To the extent permitted by law, Gold Coast Factory Direct exclude all liability with respect to injury, loss or damage arising out of, or related to, the purchasing, carrying and or possessing Restricted Goods. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, loss of, or damage to property, and third-party claims.

Gold Coast Factory Direct Terms and Conditions of Sale

1. About Gold Coast Factory Direct Pty Ltd Online

Your purchase of goods from www.gcfactorydirect.com.au ("websites") is subject to these Terms and Conditions of Sale ("Terms"), the Terms of Use and any Catalogue Terms. If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.
The goods and services described in this website are available from Gold Coast Factory Direct Pty Ltd Online only, and will be available for you to make an offer to Gold Coast Factory Direct Pty Ltd Online via the website to purchase at the specified price on or before the end date specified in a current catalogue, or until otherwise removed from the website or as specified, and where Gold Coast Factory Direct Pty Ltd Online accepts your offer, Gold Coast Factory Direct Pty Ltd Online will sell the goods or services to you in accordance with these Terms and any Catalogue Terms.
You and Gold Coast Factory Direct Pty Ltd Online may enter into a sale contract for the sale and supply of products, by you making an offer to Gold Coast Factory Direct Pty Ltd Online via the website, to purchase goods at the specified price, subject to these Terms.
The Sydney Tools Pty Ltd logo and words are the intellectual property of Gold Coast Factory Direct Pty Ltd.
In these terms: - "you", "user", "member", and "guest" means anyone who visits and/or uses this website. - a reference to the "websites" means gcfactorydirect.com.au or any associated websites owned by Gold Coast Factory Direct. - "Order" means an offer made by you in response to an invitation to treat made by Gold Coast Factory Direct Pty Ltd Online via the website.

2. User Agreement

By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.
These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following such amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the terms for amendments each time you use the website and before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party.

3. Guests and Registered Users

You may access and/or use the website as a guest or as a member.
To become a member of the website, you must provide your name and address, telephone number and a valid email address. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting us through the website.
We only permit one registration per email address.
You must not use another members’ account without permission.
You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your account.
We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these terms.

4. Legal Capacity

Any Order and/or purchase made by you using this website is an acknowledgement by you that you: i. accept these terms; ii. agree that you have entered into a legal contract with Gold Coast Factory Direct Pty Ltd Online in relation to these terms; and iii. these terms, together with your order, constitute the entire agreement between you and Gold Coast Factory Direct Pty Ltd Online for the supply of products.
Gold Coast Factory Direct Pty Ltd Online reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage Gold Coast Factory Direct Pty Ltd Online may suffer as a result of a transaction entered into by a minor.

5. Orders

Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
You and Gold Coast Factory Direct Pty Ltd Online may enter into a contract for the sale and supply of products by you making an offer via the website to purchase a product at the price advertised on the website by:
placing an electronic Order for the products using the website;
you confirming the Order details in accordance with the procedure on the website;
you making payment in full (plus any applicable delivery charges) on the website; and
the acceptance of that offer by Gold Coast Factory Direct Pty Ltd Online.
When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the product(s) only when:
any requirements set out in these terms have been met;
the electronic instruction containing the offer from you enters and is recorded in our database;
a record is created and stored in our database; and
Gold Coast Factory Direct Pty Ltd Online receives in its account full payment from you for the product (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
You acknowledge that:
the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by Gold Coast Factory Direct Pty Ltd Online for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party website providers or systems;
to the extent permitted by law, Gold Coast Factory Direct Pty Ltd Online is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason;
Gold Coast Factory Direct Pty Ltd Online may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you; and
Gold Coast Factory Direct Pty Ltd Online may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
You will receive an email from Gold Coast Factory Direct Pty Ltd Online as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact us via our website.
If your Order is not accepted by Gold Coast Factory Direct Pty Ltd Online, Gold Coast Factory Direct Pty Ltd Online will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.
Gold Coast Factory Direct Pty Ltd Online may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.
Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If Gold Coast Factory Direct Pty Ltd Online cannot supply a particular product, Gold Coast Factory Direct Pty Ltd Online will notify you by telephone or email as soon as possible.
Gold Coast Factory Direct Pty Ltd Online will be deemed to have accepted your Order on the first to occur of issue to you by email of a tax invoice for the sale and the fulfilment of your Order.
If you have ordered a product that was advertised as "Pre Order" during the initial ordering process, you cannot cancel your order. Pre order dates may change without notice due to supplier issues or unforeseen circumstances out of our control. If the Pre order date does change from when you placed your order, you may either keep your order or request to cancel. Products advertised with a Pre order date of "TBA" (To be announced), you may either keep your order or request to cancel.

6. Free Shipping Promotions:

During Free Shipping promotions, terms and conditions may apply for free shipping.
Free Shipping promotion are only valid for a limited time and subject to terminate at our discretion.
You will be contacted prior to delivery to confirm freight charges.

7. Price

Prices shown are in Australian dollars and include GST where applicable. Prices may not include delivery and handling charges. Prices are subject to change without notice.
Each published saving in respect of a product is by reference to the lower of the recommended retail price of the manufacturer or the normal ticketed price of Gold Coast Factory Direct Pty Ltd Online.
Images of products shown without any advertised price beside that image are not offered for sale.
Unless otherwise stated, any accessories shown in any image of products are not included in the price.
All limited time promotional prices, specials and other offers are set to AEDT (Australian Eastern Daylight Time) and will only be honored during this time frame.
We reserve the right to correct any errors published on the website.
Any sale promotion products and sale prices are valid only during the promotional period and while stocks last. Once these sale promotion items are out of stock, they will no longer be available at the sale price.
Prices are marked and subject to change without prior notice.

8. Payment

All payments must be made in full prior to delivery.
Payments must be made via Securepay, Stripe, Square, EFT or PayPal secure payment gateway facilities accessible via the website and will be subject to any terms and conditions of these providers.
Gold Coast Factory Direct Pty Ltd has the right to carry out security checks on all orders, the security check process involves splitting the payment into two amounts. The cardholder is than required to confirm the two amounts they were charged for the order to complete its verification and be released. Gold Coast Factory Direct will monitor orders daily and verify purchases should they not require the verification process for example but not limited to business addresses.

9. Supply and Delivery

Subject to you complying with these Terms and acceptance of your Order by Gold Coast Factory Direct Pty Ltd Online, Gold Coast Factory Direct Pty Ltd Online will sell and supply the products to you as shown on your Order confirmation.
Products may not be available for delivery or immediate delivery. Gold Coast Factory Direct Pty Ltd Online handling time is 1-5 working days.
When you complete your Order you will be prompted to select whether you wish to collect your Order from a Gold Coast Factory Direct s Pty Ltd Store or to have the Order delivered to an address specified by you.
During Free Shipping promotions, terms and conditions may apply.

10. Delivery by Post or Carrier

The terms of this clause apply where you select to have your goods delivered to a specified address.
The delivery address must be an address within Australia and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
Gold Coast Factory Direct Pty Ltd Online will use its best endeavours to deliver your Order within any stated timeframes for dispatch, however Gold Coast Factory Direct does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
Gold Coast Factory Direct does not include insurance as part of any product purchased; this will need to be purchased separately to protect our customers from any lost or damaged goods. Gold Coast Factory Direct does not accept liability for any goods lost or damaged in transit without insurance. Please contact us on info@gcfactorydirect.com.au to purchase insurance once you have placed your order. Please document your order number in email.
Gold Coast Factory Direct Pty Ltd Online cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
Gold Coast Factory Direct Pty Ltd Store or to have the Order delivered to an address specified by you.
During "Free Shipping" promotions, terms and conditions may apply.

11. Orders for Collection at a Gold Coast Factory Direct Pty Ltd Store

The terms of this clause apply where you select to collect your Order from a Gold Coast Factory Direct Pty Ltd Store.
If you select to collect your goods from a Gold Coast Factory Direct Pty Ltd Store, a representative of the relevant Gold Coast Factory Direct Pty Ltd Store will contact you by telephone or email to notify you when the Order is available for collection.
Orders for collection at a Gold Coast Factory Direct Pty Ltd Store must be collected within 14 days of the relevant Gold Coast Factory Direct Pty Ltd Store giving you notice by telephone or by email that your Order is available for collection. If your Order is not collected within this time, the relevant Gold Coast Factory Direct Pty Ltd Store has the right to allocate those goods to another customer and reorder the goods for you.
When picking up your items, you are required to supply a copy of your order, photo ID and credit card used to make the purchase. (If you pay via PayPal, your credit card is not required).
Your order will be held at the relevant store for 120 days. If for any reason you cannot collect your order within this period you must contact the store to arrange an extension. If you do not collect your goods within 120 days, We reserve the right to dispose of the uncollected goods without any further notice. You will not be entitled to any refund, replacement or compensation for the uncollected goods.

12. Title and risk in goods

Title and risk in the products, such as loss and damage, pass to you on delivery or collection, as the case may be.

13. PayPal and credit card fraud

To the extent permitted by law, Gold Coast Factory Direct Pty Ltd will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card or PayPal account is fraudulently used or is used in an unauthorised manner.

14. Disclaimer and Indemnity

To the extent permitted by law, Gold Coast Factory Direct Pty Ltd and exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
Errors, mistakes or inaccuracies on the website;
You acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
Personal injury or property damage of any kind resulting from your access or use of the website;
Any unauthorised access to or use of the websites secure servers;
Any interruption or cessation of transmission to or from the website;
Any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; and/or
The quality or fitness for any purpose of any linked sites.
Except as expressly provided in these terms, and to the fullest extent allowed by the law, Gold Coast Factory Direct Pty Ltd Online and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.
You will at all times indemnify, and keep indemnified, Gold Coast Factory Direct Pty Ltd, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms.
This clause is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth).

15. Order Enquiries

If you have any query about the progress of your Order please contact info@gcfactorydirect.com.au

16. Damaged or Faulty Products and Refund Policy

If any product ordered by you arrives damaged or is not of acceptable quality you may have: - (a) rights under the Refund Policy; - (b) Legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory; and/or - (c) To have the product repaired or replaced or to receive a refund of the price paid by you for the product.
Our staff will assess the item to determine if a refund or exchange will be offered in accordance with our Returns Policy.
We recommend you carefully preview any orders before proceeding with your order.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Gold Coast Factory Direct store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
Signing the delivery note means you have received the goods and they are in good working order and take ownership for those goods. Gold Coast Factory Direct will not be liable for these delivered goods once the delivery note signed.
If your order arrives damaged, the quickest way to resolve the issue is to contact us at info@gcfactorydirect.com.au

17. Privacy and Personal Information

Our Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).
The privacy of your personal information is important to Gold Coast Factory Direct Pty Ltd Online.
Gold Coast Factory Direct Pty Ltd Online and its third parties may collect personal information directly from you when you register as a member of the website, when you place an Order, or when you contact info@gcfactorydirect.com.au. Personal information may include your name, residential and/or postal address, telephone number and email address.
Your personal information is not collected if you only browse this website.
Gold Coast Factory Direct y Ltd Online does not store your credit card or banking details.
Gold Coast Factory Direct Pty Ltd and their authorised third parties, may use your personal information for the purposes for which you give it to any of them and for their own internal purposes. You agree that Gold Coast Factory Direct Pty Ltd Online and/or its third party may use your email address to send you messages concerning your membership account, any Orders you place and information about the products sold via the website that Gold Coast Factory Direct Pty Ltd Online thinks may be of interest to you. If you would prefer not to receive promotional or other material from Gold Coast Factory Direct Pty Ltd Online or its third parties, please let us know and Gold Coast Factory Direct Pty Ltd Online will respect your request. You also agree that Gold Coast Factory Direct Pty Ltd Online may contact you by telephone to arrange delivery or collection of your Order.

18. Delays

Gold Coast Factory Direct Pty Ltd Online will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.

19. Warranty

Gold Coast Factory Direct Pty Ltd warrants that all products supplied by it and purchased by you from Gold Coast Factory Direct PTY LTD dealers throughout Australia are free of defects except for those products listed under Warranty Exclusions.

Warranty Claims

If you consider that the product supplied by Gold Coast Factory Direct PTY LTD is defective, you can lodge a claim under this Warranty and any apparent fault, except for calibration, can be assessed by Gold Coast Factory Direct PTY LTD within the Warranty Period covered for the product purchased by you provided that you meet the following conditions;

The product is of merchantable quality and was used in a good working environment
You must produce the original invoice or other proof of purchase document disclosing the purchase date.
All costs of return postage, transport and freight, travelling expenses, hiring tools and insurance are paid by the customer.
The product is free from defect in material and has not been misused, adjusted or serviced by any person other than a person or organization authorized by Gold Coast Factory Direct PTY LTD.

Gold Coast Factory Direct PTY LTD provides this Warranty in addition to all other rights and remedies that you may have under law in relation to the products to which this Warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these conditions of Warranty are excluded and Gold Coast Factory Direct PTY LTD is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the customer for:

Any increased cost or expenses
Any loss of profit, revenue, business, contracts or anticipated savings
Any loss or expense resulting from a claim by a third party; or
Any special, indirect or consequential loss or damage of any nature whatsoever

WARRANTY EXCLUSIONS

Unless otherwise agreed in writing, Gold Coast Factory Direct PTY LTD has no liability for, and is not required to provide Warranty Services under this Warranty if it relates to:

Warranty services outside of Business Hours,
Misusing or abusing the product or any of the accessories included within the kit,
Operating the product in a manner that is not in accordance with the Instruction Manual supplied with the product,
Using incorrect batteries or charges,
Using any unauthorised, non-genuine or non-standard parts in connection with the Product,
Using the product with knowledge of or evidence of partial failure or a fault,
Tampering with the product in any way otherwise stated in the Instruction Manual,
Making mechanical adjustments inconsistent with the Instruction Manual,
Not having taken reasonable steps to prevent damage or failure from occurring to the product,
Storing the product inconsistently to the instructions provided in the Instruction Manual,
Neglecting or otherwise failing to maintain the product in accordance with the instructions in the Instruction Manual,
Repairing or carrying out work on the product by any person other than a person or organization authorized by Gold Coast Factory Direct PTY LTD.

IN ADDITION TO THE ABOVE, THIS WARRANTY DOES NOT COVER THE FOLLOWING:

Products purchased from a private seller or another dealer other than Gold Coast Factory Direct PTY LTD.
Accidental damage or damage caused by Force Majeure Events including:
environmental factors,
natural discolouration of material due to ultraviolet light,
crushing, impact with hard surfaces or damage cause in the transit of the product or to any parts,
damage caused by excessive heat or cold ,
damaged caused by solvents, or water entry into the product,
damaged caused by contact with sand, rust, corrosion, fire, vermin and insect infestation, power outages or surges or inadequate voltage or current,
abnormal product performance caused by any ancillary equipment interference or other external factors,
Damage, failure or defects that occur for reason or reasons that were already disclosed to you or ought reasonably to have been disclosed to you prior to your purchase of the product,
Normal wear and tear,
Calibration,
Freight cost associated with transporting the product between you and the place of purchase,
Products with serial numbers that have been altered or removed,
Consumable items supplied with the product or that are part of the product, such as battery packs.

No changes to these conditions are to be made without the written approval of the supplier.

20. Dangerous Goods

Shipping Dangerous Goods will incur fees or surcharges. Excluded to sanitisers.

21. Governing Law

These terms will be governed by and interpreted in accordance with the laws of Queensland, Australia and you irrevocably submit to the non exclusive jurisdiction of the Courts of Queensland, Australia. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.
If you access the website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Gold Coast Factory Direct Pty Ltd Online makes no representations that the content of the website complies with the laws of any country outside Australia.

22. Severability

If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Gold Coast Factory Direct Pty Ltd Online.

23. Transfer and Assignment

If Gold Coast Factory Direct Pty Ltd Online merges, sells or otherwise change control of its business or this website to a third-party, Gold Coast Factory Direct Pty Ltd Online reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that Gold Coast Factory Direct Pty Ltd Online has collected from you and any agreements it has made with you.

24. Waiver

The failure by Gold Coast Factory Direct Pty Ltd Online to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Gold Coast Factory Direct Pty Ltd Online.

25. Gold Coast Factory Direct Refund Policy

No Returns Policy
At Gold Coast Factory Direct, we are committed to providing high-quality products and excellent customer service. Please note the following regarding our returns policy: All sales are final. We do not accept returns, exchanges, or refunds on any products purchased from Gold Coast Factory Direct unless required by law. Customers are encouraged to carefully select and inspect products before completing their purchase. In the event of a faulty or damaged item, please contact our customer service team to discuss possible solutions, which may include repairs or replacements in accordance with your statutory rights under Australian Consumer Law. For warranty claims, please refer to the manufacturer’s warranty policy included with your product, which may offer repair or replacement options.
Exceptions & Legal Rights
This policy does not affect your statutory rights under Australian Consumer Law, including guarantees and warranties on faulty or misrepresented goods. If you believe a product is defective or not compliant with your legal rights, please contact us at: info@gcfactorydirect.com.au
Disclaimer of Liability for Advice and Recommendations
Our staff are available to assist you with product information and guidance. However, any advice, recommendations, or information provided by our staff are given in good faith and are for general informational purposes only. Gold Coast Factory Direct and its staff do not accept any liability for any loss, damage, or injury arising from reliance on such advice or recommendations. Customers are responsible for verifying the suitability of products for their specific needs before making a purchase. It is the customer’s responsibility to seek independent advice or professional consultation where necessary. By engaging with our staff, you acknowledge and agree to this disclaimer.
Contact Us
For questions or assistance regarding your purchase or this policy, please contact our customer service team at: info@factorydirect.com.au

Warranty Claims:

If the product supplied to you fails under warranty, you can lodge a warranty claim with Gold Coast Factory Direct.
You will be required to produce the original invoice or other proof of purchase document disclosing the purchase date.
The product must not have been misused, adjusted, modified or serviced by any person other than the manufacturer of an approved serviced agent from the manufacturer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these conditions of Warranty are excluded and GC Factory Direct is not liable in contract, (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate the customer for: Any increased cost or expense. any loss of profit, revenue, business, contracts or anticipated saving, any loss or expense resulting from a claim by a third party; or any special, indirect or consequential loss or damage of any nature whatsoever

Shipping Costs

If you wish to return an item back to Gold Coast Factory Direct, you are required to pay for all associated shipping costs.

For further information or any questions regarding the Gold Coast Factory Direct Refund, Returns or Repairs Policy, please contact us at info@factorydirect.com.au

IN ADDITION TO THE ABOVE, THIS WARRANTY DOES NOT COVER THE FOLLOWING:

Products purchased from a private seller or another dealer other than Gold Coast Factory Direct.
Accidental damage or damage caused by Force Major Events including:
environmental factors,
natural discolouration of material due to ultraviolet light,
crushing, impact with hard surfaces or damage cause in the transit of the product or to any parts,
damage caused by excessive heat or cold ,
damaged caused by solvents, or water entry into the product,
damaged caused by contact with sand, rust, corrosion, fire, vermin and insect infestation, power outages or surges or inadequate voltage or current,
abnormal product performance caused by any ancillary equipment interference or other external factors,
Damage, failure or defects that occur for reason or reasons that were already disclosed to you or ought reasonably to have been disclosed to you prior to your purchase of the product,
Normal wear and tear,
Calibration,
Freight cost associated with transporting the product between you and the place of purchase,
Products with serial numbers that have been altered or removed,
Consumable items supplied with the product or that are part of the product, such as battery packs.

No changes to these conditions are to be made without the written approval of the supplier.

For further information or any questions regarding the GC Factory Direct Refund, Returns or Repairs Policy, please contact us via email.

Terms of service

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